Cookie Policy

Southland Casino values transparency about how information is collected and used on this website. This Cookie Policy explains what cookies are, why they may be used, how they help support site performance and security, and what choices users have.

This page applies to the Southland Casino website at /cookie-policy. It should be read alongside any applicable Privacy Policy and the information available on the Southland Casino page.

What Cookies Are and Why They Matter

Cookies are small text files stored on a user’s device when they visit a website. They help the site recognize a browser, remember settings, support core features, and measure how pages are used.

Cookies are not all the same. Some are necessary for the website to work properly, while others help improve speed, remember preferences, measure traffic, or support advertising and marketing activity.

In addition to cookies, similar technologies may also be used, such as pixels, tags, local storage, and software development kits. For simplicity, this policy refers to all of these tools as “cookies” unless stated otherwise.

How Southland Casino May Use Cookies

Cookies may be used to make the website function correctly and to improve the overall user experience. They can also help the site stay secure, detect unusual activity, remember choices a visitor has made, and understand which sections of the website are most useful.

In practice, cookies may be used to keep forms working properly, support live chat, remember language or region preferences, measure page load times, and identify technical issues. They may also help understand whether users are visiting from mobile or desktop devices, which pages receive the most traffic, and how visitors move through the site.

Some cookies may support customer service features, including FAQ tools, chat services, or contact forms. Southland Casino may also use cookies to help maintain a smooth browsing experience when users return to the site later.

The Key Types of Cookies You May See

Essential Cookies That Keep the Site Running

Essential cookies are required for the website to operate. These cookies support core functions such as page navigation, secure areas, form submission, session management, fraud prevention, and load balancing.

Without these cookies, some parts of the website may not work as intended. Because they are necessary for basic functionality and security, these cookies usually cannot be turned off through the site’s cookie preference tools, although users may still be able to block them in their browser settings.

Functional Cookies That Remember Preferences

Functional cookies help the website remember user choices and provide more personalized features. For example, they may remember previously entered information, saved preferences, accessibility settings, or chat history during a visit.

These cookies are designed to make the website more convenient to use. If they are disabled, some personalized features may stop working or may reset every time a user returns.

Performance and Analytics Cookies That Improve the Experience

Performance cookies help Southland Casino understand how visitors use the website. They may track which pages are visited most often, how long users stay on a page, whether error messages appear, and how well the website performs across different devices and browsers.

Analytics cookies help identify what is working and what needs improvement. The information collected is typically aggregated and used to improve content, navigation, design, and technical performance rather than to directly identify an individual user.

Marketing Cookies and Advertising Technologies

Marketing cookies may be used to show more relevant advertising, measure campaign effectiveness, and limit how often a user sees the same promotion. These cookies can also help track whether a visitor arrived through a partner website, digital ad, email campaign, or social media channel.

If marketing cookies are enabled, they may be placed by Southland Casino or by third-party advertising and analytics providers. If they are disabled, users may still see advertisements, but they may be less relevant to their interests.

First-Party and Third-Party Cookies Explained

Some cookies are first-party cookies, meaning they are set directly by Southland Casino through this website. Others are third-party cookies, meaning they are set by outside service providers whose tools or features appear on the site.

Third-party cookies may be connected to analytics services, embedded media, customer support tools, fraud prevention systems, content delivery tools, or advertising platforms. These providers may collect information according to their own privacy notices and cookie policies.

How Third-Party Services May Place Cookies

Southland Casino may use trusted third-party services to support website operations and user experience. These services may include website analytics providers, performance monitoring tools, live chat vendors, email communication systems, payment-related integrations, or embedded content providers.

For example, if a user interacts with a chat feature, opens embedded content, or engages with certain on-site tools, that third party may place cookies on the device. Southland Casino may also work with providers that help measure site traffic, maintain security, and improve digital performance.

Where applicable, users should review the privacy and cookie terms of those third parties, since their practices may differ from Southland Casino’s own practices.

Consent and Your Cookie Choices

When required by law, Southland Casino will request consent before placing non-essential cookies on a user’s device. This may happen through a cookie banner, consent pop-up, or similar preference tool when a user first visits the site.

Users can usually choose to accept all cookies, reject non-essential cookies, or customize preferences by category. Consent choices can generally be updated later through the site’s cookie settings tool, if one is available.

Essential cookies do not usually require the same level of opt-in consent because they are necessary for the website to function properly.

How to Manage, Disable, or Delete Cookies

Most web browsers allow users to control cookies through settings. Users can usually block certain cookies, delete stored cookies, or set alerts before cookies are placed. These options are often found in the browser’s privacy or security settings.

Common browser controls may allow users to: disable all cookies, block third-party cookies, delete browsing data when the browser closes, or clear cookies already stored on the device.

Because browser interfaces change over time, users should check the help section of their preferred browser for the most current instructions. Popular browsers such as Chrome, Safari, Firefox, Edge, and mobile browsers all provide cookie management options.

What Happens If Cookies Are Turned Off

Disabling cookies can affect how the website functions. In some cases, pages may not load correctly, preferences may not be saved, support features may be limited, and certain content may not display as intended.

If essential cookies are blocked, users may not be able to access some parts of the site at all. If functional or analytics cookies are disabled, the website may still work, but the experience may be less personalized and some improvements may be harder to measure.

Data Collected Through Cookies

Depending on the cookie involved, information collected may include IP address, browser type, device type, operating system, referral source, pages viewed, time spent on pages, clicks, session details, and general geographic information inferred from IP data.

This information may be used for security, fraud detection, service delivery, analytics, and site optimization. It is not used to promise any gambling outcomes, gaming results, or promotional eligibility.

Cookie Retention Periods

Some cookies are session cookies, which means they expire when the browser is closed. Others are persistent cookies, which remain on a device for a set period or until manually deleted.

Retention periods vary depending on the purpose of the cookie. Essential security cookies may remain only for a short session, while preference or analytics cookies may last longer if needed to support user settings or measure long-term performance trends.

Children’s Privacy and Age-Restricted Services

Southland Casino services are intended for adults. Casino-related content and promotions connected to the Southland brand are generally intended for users age 21 and older, consistent with applicable gaming rules.

Cookies are not knowingly used to target underage individuals. If Southland Casino becomes aware that information has been collected in a way that does not comply with applicable law, steps may be taken to delete or restrict that data.

Policy Updates You Should Know About

Southland Casino may update this Cookie Policy from time to time to reflect changes in legal requirements, technology, business practices, or website features. When updates are made, the revised version will be posted on this page with the latest effective date where appropriate.

Users are encouraged to review this page periodically so they understand how cookies are being used and what choices remain available to them.

Contact Information for Privacy Questions

If users have questions about this Cookie Policy, cookie preferences, or privacy-related matters, they can contact Southland Casino support through the available support channels. Support options may include FAQ, live chat, and email.

Privacy and support inquiries may be sent to support@southlandcasinos.com.

By continuing to use the website with applicable cookie settings enabled, users acknowledge that cookies may be used as described in this policy. Users remain free to adjust their preferences and browser settings at any time, keeping in mind that some changes may affect site performance and functionality.